Privacy Policy
Last Updated: December 11, 2025
This Privacy Policy describes how Vorlixo ("we", "us", or "our") collects, uses, discloses, and safeguards information about you when you visit vorlixo.online or use any of our services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our services.
1. Information We Collect
1.1 Information You Provide Directly
We may collect information you provide when you register for an account, enrol in a course, contact us, or otherwise interact with our services. This may include:
| Data Type | Examples |
|---|---|
| Identity Data | Full name, username, profile picture |
| Contact Data | Email address, phone number, mailing address |
| Account Data | Password (hashed), account preferences |
| Payment Data | Billing address, transaction reference (payment details processed by third-party providers) |
| Communications | Messages, support requests, feedback submissions |
1.2 Information Collected Automatically
When you access our services, certain data is collected automatically through cookies, log files, and similar tracking technologies. This includes:
| Data Type | Examples |
|---|---|
| Usage Data | Pages visited, features used, time spent, click paths |
| Device Data | Device type, operating system, browser type and version |
| Network Data | IP address, approximate geographic location derived from IP |
| Cookie Data | Session identifiers, preference settings, analytics identifiers |
1.3 Information From Third Parties
We may receive information about you from third-party partners, including authentication providers if you choose to sign in via a third-party service, analytics providers, and payment processors. We handle all such data in accordance with this policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To create and manage your account, process enrolments, and provide course access |
| Communications | To respond to enquiries, send service updates, and deliver transactional messages |
| Personalisation | To tailor content, recommendations, and learning experiences to your preferences |
| Payments | To process transactions and manage billing records |
| Security | To detect, investigate, and prevent fraudulent or unauthorised activity |
| Analytics | To understand usage patterns and improve our platform and content |
| Legal Compliance | To fulfil obligations under applicable law and enforce our terms |
| Marketing | To send promotional materials where you have provided consent or where permitted by law |
3. Legal Bases for Processing
We process your personal data only where we have a valid legal basis to do so. Depending on the context, the applicable legal basis may include:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to perform the agreement between you and us |
| Legitimate Interests | Processing for our business purposes that do not override your rights |
| Consent | Processing you have explicitly agreed to, such as marketing communications |
| Legal Obligation | Processing required to comply with applicable legal requirements |
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
We use cookies and similar technologies to operate and improve our services. The categories of cookies we deploy include:
| Category | Purpose |
|---|---|
| Strictly Necessary | Essential for the website to function; cannot be disabled |
| Performance | Collect anonymous data about how visitors use the site |
| Functional | Remember your preferences and settings |
| Targeting / Marketing | Deliver relevant advertising and track campaign effectiveness |
4.2 Managing Cookies
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services. Where required by applicable law, we will seek your consent before placing non-essential cookies.
5. Sharing Your Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
| Recipient | Reason for Sharing |
|---|---|
| Service Providers | Vendors who assist us with hosting, payment processing, analytics, and email delivery |
| Business Transfers | In connection with a merger, acquisition, or sale of assets |
| Legal Authorities | When required by law, court order, or to protect our rights and safety |
| Affiliated Entities | Related companies operating under consistent privacy standards |
| With Your Consent | Any other disclosure where you have provided explicit approval |
All third-party service providers are contractually obligated to handle your data securely and only for the specific purposes for which it was shared.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, or reporting obligations. When determining the appropriate retention period, we consider the volume and nature of the data, the potential risk of harm from unauthorised use, and the purposes for which we process it.
When data is no longer required, we securely delete or anonymise it. In some circumstances, we may retain anonymised data for statistical or research purposes without further notice.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
| Measure | Description |
|---|---|
| Encryption | Data in transit is encrypted using TLS; stored data is encrypted where appropriate |
| Access Controls | Access to personal data is restricted to authorised personnel on a need-to-know basis |
| Security Monitoring | Systems are monitored for suspicious activity and potential vulnerabilities |
| Incident Response | Documented procedures are in place to respond to security breaches promptly |
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Rectification | Request correction of inaccurate or incomplete data |
| Erasure | Request deletion of your personal data where no lawful basis for retention exists |
| Restriction | Request that we limit how we process your data in certain circumstances |
| Portability | Receive your data in a structured, commonly used, machine-readable format |
| Objection | Object to processing based on legitimate interests or for direct marketing purposes |
| Withdraw Consent | Withdraw any previously given consent at any time without affecting prior processing |
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised under applicable law, to protect your data.
10. Third-Party Links and Services
Our services may contain links to third-party websites, tools, or services. This Privacy Policy applies only to our services and we are not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under 18, we will take prompt steps to delete that information. If you believe a minor has provided us with personal data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acknowledgement of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us using any of the methods below:
| Method | Details |
|---|---|
| Company | Vorlixo |
| Address | 56 Old Bedford Rd, Luton LU2 7PA, United Kingdom |
| contact@vorlixo.online | |
| Phone | +44 1274 911266 |
| Chat on WhatsApp | |
| Website | vorlixo.online |
We are committed to resolving any concerns you may have regarding your privacy and will do our utmost to address your enquiry in a timely and thorough manner.